Archive for the 'Web Services' Category

New Procedure for Website Requests

Since launching the Web Tracking Form several years ago, we’ve been pleased with our ability to track user requests for web help. However, the tracking form doesn’t allow us to collect adequate detail on requests for new website projects.

Enter a new form! Beginning this fall, we ask that if you are interested in launching new website (or a significant redesign), you fill out our Web Project Intake Form.  The form will give us basic information that will help inform our initial meeting as well as schedule your project for timely completion.

Prefer the personal touch? Feel free to give one of us a call to discuss your project in person. (But don’t be offended if we ask you to fill out the form anyway.)

As always, thanks for your cooperation and we look forward to working with you on your next project.

New Web Tracking Form Tracks Help Requests

In an effort to provide our Ingeniux users better service and keep close track of the numerous requests for help and training we receive, the Web Communications team has implemented a new online help system. Starting in November, all users are requested to log in to the Web Tracking Form to enter requests for both help and training, including:

  • Web Site Corrections
  • CMS Errors
  • Page Display Errors
  • New Content Requests
  • Banner Ad Requests
  • Photography Requests
  • Friendly URL (Go Address) Requests
  • Form Requests
  • New Faculty/Staff Profile Page Requests
  • Audience Dashboard Suggestions
  • Training Requests

We regret that we will no longer be able to accept requests for help via e-mail or phone.

To log a help request, click on the Web Tracking Form banner ad on our Web Communications homepage, or use our Go address: http://go.wlu.edu/webtrack/

  1. Log in as you do to Ingeniux, using ad\username and your regular network password.
  2. Select the type of help you need from the dropdown menu
  3. Click “Giddy Up”
  4. Fill in the required form fields
  5. Click “Whoohoo!”

That’s it. Your request will be entered into our system and assigned to a member of our team. We’ll fix it, and hopefully you’ll be a satisfied customer.

Thanks for your cooperation, and do let us know if you find problems or can suggest improvements to the form.

Quick Start Guide for New Users

As a follow-up to our initial training session, here are a few resources to get started in Ingeniux and the University calendar.

INGENIUX CMS
Preferred Browsers: Firefox 3 for PC and Mac
Username: ad\yourusername
Password: your regular network password
Help Pages:
Ingeniux Help: http://www.wlu.edu/x29847.xml
Image Creation (Adobe Photoshop Help): http://www.wlu.edu/x29864.xml
Publish Schedule:
10 am, 12 pm, 2 pm, 4 pm, 6 pm, 12 am
If your content is checked in and marked for publish before one of these publish times, it will go live with the next scheduled publish. Scheduled publishes generally take approximately 30 minutes to complete.
CALENDAR
URL for Event Creation: http://newcalendar.wlu.edu/admin/
Username: ad\yourusername
Password: your regular network password
Help Page:
Publish Schedule: Instantaneous

Ingeniux CMS Training

We will begin general training sessions for departments whose Web sites have already been fully migrated into the Ingeniux content management system on Monday, Feb 2. The initial training program will consist of two different classes:

INTRO TO INGENIUX CMS: An introductory session designed for first-time users charged with maintaining department Web sites.

INTRO TO PROFILE PAGES: An introductory session designed for faculty members and department Webmasters who wish to add and edit content on faculty and staff profile pages, which are used to populate department directory listings.

You may attend one or both of these sessions. Neither is a pre-requisite for the other.

We will also hold regular open working sessions for users who have attended one or both of the above classes and wish to work with the Web Communications team in the lab to practice their skills and get their questions answered.

The training sessions will take place as follows in the third floor Leyburn Library Training Lab (Leyburn 301). Training sessions are limited to 10 participants each on a first-come, first-served basis. Please RSVP to me asap to reserve your spot.

  • Monday, Feb. 2, C Hour (10:10 – 11:05): Intro to Ingeniux CMS
  • Thursday, Feb. 5, G Hour (2:30 – 3:25): Intro to Profile Pages
  • Friday, Feb. 6, G-H Hours (2:30 – 4:30): Open Working Session
  • Monday, Feb. 9, C Hour (10:10 – 11:05): Intro to Profile Pages
  • Thursday, Feb. 12, G Hour (2:30 – 3:25): Intro to Ingeniux CMS
  • Friday, Feb. 13, G-H Hours (2:30 – 4:30): Open Working Session

If you are unable to attend one of these trainings, please contact Jessica Carter with some alternate times which might work and we’ll schedule additional sessions as necessary.

WebComm Wiki Available to Track V6 Errors

We have set up a special section in the WebComm Wiki (http://wluwebservices.wetpaint.com/) to help Ingeniux users document and track issues with the V6 rollout. Invitations to this private wiki have been sent to all members of the Ingeniux SuperUsers group. If you’d like to join our wiki, e-mail one of the Web Communications Team for an invitation.

Ingeniux V6 is Online

The upgrades to the Ingeniux CMS are complete. Current users should be able to log in, edit and create pages, and indicate which pages are suitable for publish. Our publish schedule remains the same, with publishes beginning at 10 a.m. and occurring every two hours to 10 p.m.

We anticipate a few bugs and a few access/privilege problems. Please contact a member of the Web Communications Team immediately if you experience a problem. One issue we know for certain you will encounter involves the image selection tool: images in sub-folders within the main image directory are currently not selectable. We will resolve this problem as soon as possible Monday morning.

One other note regarding logging in: when you go to http://ingeniux.wlu.edu, you will be presented with a link to the new version of the CMS. Please click this link. In the near future, ingeniux.wlu.edu will redirect to the new version of the CMS automatically. Once you reach the login page, please use your AD (Active Directory) username and password — ad\username and your regular network password.

Ingeniux Outage: Jan. 18, 2009

The Web Communications team will be performing maintenance on the Ingeniux server on Sunday, Jan. 18. Ingeniux will be unavailable from 10 a.m. to 6 p.m. that day.
We will be rolling out the long-awaited browser- and platform-independent version of Ingeniux (aka V6) as part of this upgrade, so you will notice some changes to the user interface and functionality when you log back in on Monday. Beginning Monday you are free to use a Mac or PC, and log into Ingeniux using, IE, Firefox, Safari or any other browser you prefer.
If you experience any problems with this new version, please let us know asap. We are relying on our current users to report any issues before we begin the wider rollout to the campus community next month.
We do not expect this upgrade to affect the live site, and Ingeniux should be available for use late Sunday/early Monday. However, if you have content that must appear on the site on Monday, we urge you to be on the safe side and post it this week.
Thanks for your patience.

Department Directory Data

With the recent rollout of academic department landing pages, there has been some understandable confusion about the source of department/program directory data and how to fix problems with names, titles, and contact information for departmental faculty and staff–both on department Web site directory listings and in the main searchable Campus Directory. We hope the following will help answer any questions you might have.
DEPARTMENT LANDING PAGES:
On Thursday, Sept. 11, we launched new landing pages for all academic departments that have not yet been fully migrated into the Ingeniux CMS. These landing pages consist of major and course descriptions and departmental directories fed by data from the central Human Resources database, and a link to the current departmental site, if it remains active. Landing pages may be accessed from the Departments and Programs link on the Academics page of the Web site.
DEPARTMENT DIRECTORY LISTINGS:
Our feedback from the landing page review period this summer made it clear that the directory data fed by the central database was not addressing all of the needs of department Web sites, and we began investigating alternatives. While the initial launch of departmental landing pages last week included data from the central database on the department directory listings, we are in the process of implementing a new solution.
In the coming weeks, we will create a new profile page for every faculty and staff member in each academic department/program. The information from these profiles will be used to populate the department directory listings on academic Web sites going forward. It will also allow departments the flexibility to include affiliated and emeritus faculty on those listings as necessary. We will roll these out department by department–once we complete the profiles for all of the faculty and staff in a given department, the department directory listing on that department’s Web site/landing page will be populated by those profiles. Until your department’s profiles are complete, your listing will be fed by the central HR database.
View a list of departments whose new faculty and staff profiles are now complete.
These new department directory listings will initially contain name, title, office #, phone #, e-mail and leave/sabbatical information for each member of the department. There will also be an option to add a link to a CV and/or personal homepage. You may add additional information about faculty and staff, including education, research interests, teaching, and selected publications by either:
  1. Downloading the Profile Information Form on the Web services site and submitting it via e-mail to Jessica Carter
  2. Attending a faculty/staff profile training session to learn how to update and maintain profiles yourself (training to begin in October.)
It is important to note that there will be no initial tie between the data in the new profile-fed departmental directories and the main searchable Campus Directory that exists at the top of our Web sites now.
CHANGE PROCEDURES:
If you wish to make changes to the data on your Web site’s department directory listing, you may e-mail your changes to Jessica Carter in the News Office.
Any data that you want changed in the main searchable Campus Directory should be forwarded to Wanda Scott in Human Resources.

Academic Department Redesigns

The University is currently in the process of redesigning its Web sites and migrating content for those sites into the Ingeniux content management system (CMS). With many of the top-level page and site redesigns complete, and with academic department sites serving a critical role in providing information about the University to prospective students, current students, and peer institutions, the University’s Web Advisory Committee has made the redesign and migration of academic department pages a top migration priority for the summer and fall.

The committee has the following goals for the redesign of the academic department sites:

  • Improved consistency of navigation to allow visitors to find what they’re looking for quickly and easily
  • Streamlined processes that allow critical information such as course and major descriptions and directory listings to feed directly from the central databases
  • A better user experience for department Webmasters, requiring less technical skill and offering greater flexibility to convey information in a timely and appealing fashion
  • Improved Web site usability and accessibility for users with disabilities
  • Optimized Search Engine indexing

We realize that the summer might be a good time for some departments to redesign, and a less opportune one for others. As a preliminary step in this process, Web Services has created landing pages for each of W&L’s academic departments and programs. It is the committee’s goal to offer prospective students, current students, parents and visitors a common site architecture that will allow them to locate critical information about each department and program through a set of four common navigation links:

  • Major/Program Description (from the University Catalog)
  • Course Offerings (from the University Catalog)
  • Department Directory
  • Link to existing department/program page

Welcome text for the landing pages has been transferred directly from the existing department or program site homepage. Web Services is in the process of working with the Registrar’s Office to feed major and course data dynamically onto those pages. In the meantime, those links will go to pdfs from the printed catalog. Department Directory information is fed directly from the University’s central systems database.

The landing pages are currently available for internal review, and will be made public on August 27. Departments and program interested in reviewing and updating the content on their landing pages may do so this summer or wait until September, when the formal CMS training program begins.

As noted above, the current department Web sites will exist as a link off of these new landing pages for the foreseeable future. It is our hope, however, that every department will choose to migrate their content into the CMS during the summer or fall, and the Web Services team will work with departments on a first-come, first-served basis to determine the scope and timeline of each redesign project. We have already begun work with some academic departments on full site redesigns. If so, those redesigned sites will replace the department landing page once the redesign is complete.

Prior to a full redesign, there are several steps that departments can take to customize the content on these landing pages, including:

  • changing of welcome text and contact information
  • selection of a navigation color palette
  • addition of departmental banner ads
  • choice of photograph to be featured on the page.

To get a better sense of the customization options available to you with a full redesign, please visit one of the departmental sites already completed:

and in progress:

For more information about the redesign project, please see the academic Web migration timeline.


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